Travel Protection & Cancellation

Standard Cancellation Terms & Optional Travel Protection

In the spirit of its ongoing commitment to ensuring your total comfort with every aspect of your travel experience, Butterfield & Robinson offers optional travel protection in the event that you need to cancel your Butterfield & Robinson trip or if you experience illness or accident on trip. It is optional; however, we strongly recommend purchasing any of the forms of coverage available (listed below):

Please note: The following trips have unique cancellation terms and insurance coverage. Please click the trip name for specific details:

Ship Based Trips | Bistro Trips | Myanmar Trips | Bespoke Trips | Grand Journeys

Insurance summaries for all other departures follow:

OPTION A – TRIP MATE – Travel Protection Plan

Trip Cancellation—Up to Trip Cost

Trip Cancellation covers forfeited, non refundable Payments or Deposits when a Trip is canceled for a covered reason.

Trip Interruption—Up to Trip Cost

Trip Interruption covers unused land and water arrangements plus additional air expenses to return home or to rejoin a Trip when a Trip is interrupted for a covered reason.

Covered Reasons for Trip Cancellation and or Trip Interruption Include:

Sickness, Injury or death of the Insured, a Traveling Companion, Family Member, Business Partner; or for Other Covered Reasons such as: Inclement Weather or unannounced Strike, that causes complete cessation of services of Your Common Carrier for at least 12 consecutive hours; a documented traffic accident while en route to departure; being hijacked or quarantined; jury duty; destruction of your home or destination by fire, flood, burglary or natural disaster; being called to the emergency service of government to provide aid or relief in the event of a natural disaster; a documented theft of passports or visas or a transfer of employment; Involuntary Job Termination (must be employed with same employer for 1 year); a Terrorist Attack which occurs within 30 days of the Insured’s departure, a politically motivated Terrorist Attack occurs within the territorial limits of the City listed on the Insured’s itinerary. The Terrorist Attack must occur after the Effective Date of the Insured’s Trip Cancellation coverage; or Revocation of military leave. For a complete description of the plans visit or

Missed Connection

Covers up to $750 for the Additional Transportation Cost and for the cost of any unused land or water Travel Arrangements if the Insured’s arrival at the Trip destination is delayed 3 hours or more due to a common carrier delay, preventing the Insured from getting to the point of departure.

Medical Expense/Emergency Assistance

Covers up to $25,000 for medical expenses for a covered Sickness or Injury which occurs while on a Trip and up to $750 for emergency dental treatment during a Trip. Covers Medical Evacuation up to $50,000 to the nearest Hospital/Home, plus required escort expense, or return of remains in the event of death during a Trip.

Baggage & Personal Effects

Covers up to $1,500 for the following: unauthorized use of credit cards and administrative fees to reissue lost or stolen tickets; loss, theft, damage, or destruction of property or the cost to replace lost or stolen travel documents (passports & visas), that occurs during the Trip.

Baggage Delay

Covers up to $250 per day (maximum of $750) for the purchase of essential items if Checked Baggage is delayed by a common carrier for 24 hours or more.

Certain exclusions and limitations apply and are detailed in the “Description of Coverage” brochure. For example, coverage does not apply to: any sickness or condition of you, a Traveling Companion or Family Member traveling with you that existed during the 60 days prior to the effective date of the coverages (this exclusion is waived if your premium is received at (or before) final payment for the Trip), suicide, normal pregnancy, war or any act of war.

This is a brief description of the plan available. For further information, ask for the Travel Insurance Certificate, which details the coverage, provisions, limitations, and exclusions of the insurance offered and is available to you, upon request, at any time prior to your purchase of the Travel Protection Plan. Visit or for complete details.

This plan is underwritten by Arch Insurance Company, New York. Benefits are administered by Trip Mate, Inc. * 9225 Ward Parkway, Suite 200, Kansas City, Missouri, 64114, 800-888-7292 (*In CA, dba Trip Mate Insurance Agency).


This benefit includes OPTION A and provides coverage for 75% of the Insured’s non-refundable Payments or Deposits if the Insured cancels his or her Covered Trip two (2) days or more before the scheduled departure date for any reason not otherwise covered by the insurance provisions, provided the policy is purchased within 14 days of the Insured’s initial deposit or payment for his or her Trip.

Supplemental MedJet Assist Air Ambulance Evacuation Membership Program

MedjetAssist, the premier global air-medical transport membership program in the U.S., arranges comprehensive medical transport for its members who are in-patient hospitalized more than 150 miles from their primary residence, either in the U.S. or abroad, to the hospital of the member’s choice in their home country. Operating 24/7, 365 days a year, Medjet services are completely bedside to bedside and inclusive of all medical care during transport, including ground transportation. With no cap on the benefit, all the member pays is the membership fee. There are no medical questions and no pre-existing conditions exclusions for members under age 75 (for members 75 through 84, an application process that includes a brief medical history questionnaire is required). Memberships are available on an annual or short-term prepaid membership basis as individual, family or group memberships, to residents of the United States, Canada and Mexico (residents/citizens of other countries will be considered on a case-by-case basis). Membership also includes ongoing monitoring of member’s medical condition, medical consultation, emergency message relay, worldwide medical and legal referrals, translation assistance, and transfer of mortal remains. Medjet membership provides virtually worldwide protection and peace of mind for the savvy traveler. Memberships are available at a preferred rate through Butterfield and Robinson of only $250 for individuals or $375 for families (1 to 2 adults and up to 5 children under 23). For more details or to enroll, please ask your Butterfield and Robinson representative, or call a MedjetAssist representative at 800.527.7478, ext. 467. You can also visit us online at

Pricing & Payment Terms

The price per person for the Trip Mate Travel Protection Plan is 9% of the total price of your Butterfield &Robinson trip (including any single supplement, if applicable). The price per person for the Trip Mate Cancel For Any Reason Plan is 12.5% of the total price of your Butterfield & Robinson trip (including single supplement if applicable). These prices apply to all travel between January 1, 2015 and December 31, 2015.

We typically include the Trip Mate Travel Insurance on your reservation so that you are made aware of this option and its cost. Please indicate on your Traveller Information Form whether you wish to purchase Trip Mate Travel Insurance or the Supplemental AirMed Air Ambulance Evacuation Membership Program. If you choose to purchase any of this coverage, payment must be made together with the final payment for your trip. If we do not receive payment at the time of your final payment, it will be assumed that you have declined coverage. All forms of coverage are non-refundable.

Cancellation by B&R

B&R reserves the right to cancel any trip at any time for any reason if there are too few participants, or if the quality of the trip or the safety of the travellers is judged to be compromised. In such a case, refund of payments received by B&R shall constitute full settlement. B&R cannot assume responsibility for any loss incurred on account of nonrefundable air tickets.

Summary of Cancellation Terms

Standard Cancellation Terms
(if you did not purchase insurance)

If you have to cancel your B&R trip, you are entitled to the return of these amounts:

Number of days prior to your trip:

270+ 100% Refund of deposit
96-269 50% Refund of deposit
61-95 75% Refund of trip cost
31-60 50% Refund of trip cost
0-30 100% Cancellation fee

Trip Mate Travel Protection Plan

If you have to cancel your B&R trip due to a reason as defined in the Trip Mate Travel Insurance Policy, you are entitled to the return of these amounts:

Number of days prior to your trip:

270+ 100% Refund of deposit
96-269 50% Refund of deposit
61-95 100% Refund of trip cost
31-60 100% Refund of trip cost
0-30 100% Refund of trip cost

Trip Mate Cancel for any Reason Plan

If you have to cancel your B&R trip for a reason not defined in the Trip Mate Travel Insurance Policy, you are entitled to the return of these amounts:

Number of days prior to your trip:

270+ 100% Refund of deposit
96-269 50% Refund of deposit
61-95 75% Refund of penalties
31-60 75% Refund of penalties
0-30 75% Refund of penalties

Between 270-95 days prior to departure each traveller will be charged $500 to cancel or the traveller may choose to keep the full US$1,000 deposit in a holding account with us for a future trip.

If you have any questions about Travel Insurance don’t hesitate to call one of our Travel Advisors at 1-866-551-9090.

Butterfield & Robinson is a registered member of the Travel Industry Council of Ontario (TICO #1321983). Butterfield & Robinson and B&R are registered trademarks of Butterfield & Robinson Management Services Inc.